6 Jul 2015

Full-Time Engineering Systems Specialist–Generac

Generac – Posted by AngelaWaukesha, Wisconsin, United States

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Job Description

Engineering Systems Specialist–Generac


This position supports the engineering community by delivering high quality application, system and interface support to the engineering design departments. Candidates for this position must possess a high level of communication skills and collaboration techniques. Daily follow-up with engineers, vendors and management is required including verbal and written communication via voicemail, email, instant messaging, phone calls and face-to-face meetings.Key to this position is the ability to troubleshoot, analyze, while working independently or as a team and have the tenacity to stay with the problem until resolved. Incumbents must have an engineering background with experience using the tools being supported. Key systems are Pro/ENGINEER/Creo Parametric, Windchill PDMLink, Windchill Projectlink, Windchill CreoView, IsoDraw and AutoCAD. Supporting software systems using visualization, analysis, document management and manufacturing systems knowledge is a plus. This position will report to the Engineering Manager or Director.

  • Provide high-quality, comprehensive technical support on-site, by telephone and e-mail.
  • Strive to provide a high-level of customer service to consistently and constantly enhance the internal customer experience and customer satisfaction.
  • Maintain and strive to improve technical knowledge in all aspects of technical support.
  • Logically and efficiently analyze, test and diagnose to isolate problems and report if necessary.
  • Work as part of a team to share skill sets, lessons and technical knowledge to maintain a well rounded technical support team.
  • Contribute to technical support documentation.
  • Adhere to and help improve support related procedures.
  • Strive to become an expert in the tools used by our Engineering community.
  • Take ownership of process improvements and drive to successful implementation.
  • Monitor competitive environment and be prepared to respond to changes in the market
  • Other duties as assigned.


  • Associate’s degree in Mechanical Engineering, Manufacturing Engineering, Computer Science, Computer Information Systems or other related technical degree preferred. Equivalent experience will be considered on a case by case basis.
  • Experience with CAD software and use in mechanical engineering processes. Pro-Engineer/Creo Parametric, AutoCAD, and IsoDraw.
  • Experience in technical support, help desk or desktop support in a Windows environment.
  • Advanced knowledge of use and functionality of PLM software such as Windchill including business and system administration activities.
  • Experience with Manufacturing Systems preferably within an SAP environment.
  • Experience with delivering technical training and presentations.
  • Experience with software and computing environments including but not limited to: Windows workstation operating systems, Microsoft Office Suite of Products and PC hardware.
  • Able to influence others without direct authority and works effectively with all levels of the organization;
  • Successfully manages and influences cross-functional teams;
  • Familiarity with engineering processes and terms related to data management.
  • Able to manage multiple projects under tight deadlines; Attention to detail a must.



Engineering Systems Specialist–Generac


Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.

Occasional travel.


How to Apply


Job Categories: Auto CAD, Creo, Engineering, Manufacturing, Mechanical Engineering, PLM, ProE, and windchill. Job Types: Full-Time. Job Tags: CAD jobs, creo jobs, Engineering Jobs, engineering systems jobs, proe jobs, waukesha jobs, and wisconsin jobs. Salary: BOE.

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